Duke Alumnus Delivers Life-Saving Solutions During India鈥檚 Covid Crisis
When families in India began scouring their communities for oxygen in late April, a Duke alumnus living in India sprang into action to help save countless lives.
Anil Kumar Bhardwaj, a 2015 graduate of Duke鈥檚 Master of International Development Policy (MIDP) program, developed an oxygen management system that provided thousands of people in his district of Faridabad with easier access to oxygen filling stations. By calling a toll-free number or filling out a Google form, residents submitted their requests for an oxygen tank refill. Once the request was approved, they were given a digital token, along with instructions on where to refill their tanks.
鈥淥xygen stations are not like gas stations鈥攖here isn鈥檛 one at every other crossing,鈥 said Bhardwaj.
鈥淲e realized there was chaos at the refilling stations,鈥 he said. 鈥淏y the time you reached an oxygen filling station, there were a thousand people there, and it wasn鈥檛 certain that you were going to get a refill. Furthermore, when you have a refilling station with long lines, you鈥檙e creating a super spreader environment.鈥
Bhardwaj quickly formed a partnership between his local self-help group that assists marginalized communities and his alma mater J.C. Bose University of Science and Technology, YMCA. They began working together to fill requests for medical assistance. 鈥淭here were frantic calls to our network between April 27-29. We had five cylinders that we were using to provide oxygen, but even our cylinders were sitting empty.鈥
Recognizing the gravity of the situation, his team approached local government officials. 鈥淲e realized that district leaders did not have a sense of the scale of the problem and what to do. When we talked to the district administrator, she heard us and asked what we could do to help.鈥
On May 2, Bhardwaj鈥檚 team shared their proposition: His team would coordinate oxygen distribution at two of the six filling stations in Faridabad using the token system. The government would keep four of the filling stations available for hospitals. Individuals interested in getting their tanks refilled would call or submit a form to Bhardwaj鈥檚 team. Once approved 鈥 typically within 4-6 hours 鈥 Bhardwaj鈥檚 team would send a token along with the distribution location.
鈥淲e did something very simple,鈥 said Bhardwaj. 鈥淲hile it is very jazzy to say I鈥檒l create an app, we needed a different solution. At first, we created a Google Form. Since some people don鈥檛 have access to the Internet, we set up a toll-free number.鈥
According to Bhardwaj, their team received 1,250 requests the first day, May 3. Eventually calls averaged out to 400 per day.
鈥淓veryone in the district had to go through our system,鈥 he said. 鈥淎fter filtering out repeated calls and calls from people outside of the Faridabad District, we filled 650 oxygen requests on the first day. Between May 3 and May 12, we received 5,500 calls."
The initiative was so successful that the chief minister of state scaled up the token system to 18 districts in the region. Bhardwaj said, 鈥淭oday, we are no longer managing the system, as the system is working. We handed it over to the government.鈥
Eddy Malesky, executive director of the , which houses the MIDP program, said 鈥淯ltimately, the main goal of an MIDP education is to give fellows analytical tools for problem solving under complex conditions. At DCID, we are so proud of how Anil has translated his knowledge and experiences into meaningful, life-saving solutions that helped his community at such a critical time.鈥
For Bhardwaj, creating innovative policy solutions requires a commitment to service. 鈥淢y philosophy has been that unless I as an individual am willing and open to serve in society, no public policy or education can help us.鈥
Bhardwaj is a broadcasting and cable services adviser in the Telecom Regulatory Authority of India (TRAI).