Out of Office Messages in Remote Work Times
Duke colleagues get creative with automatic email responses
Andrea Martin鈥檚 out of office messages went through a subtle makeover after the pandemic outbreak.
Before she started working from home, she shared a signature out of office message with departure and return dates and contact in case of emergency. When she took time off this past summer to visit Kure Beach with her husband and two children, she crafted a new automatic response:
鈥淚鈥檓 taking time away from work to rest, recharge and enjoy my family.鈥
Martin, director of strategic communications for Duke Family Medicine & Community Health, is among many Duke colleagues who are fashioning more personal automatic email messages during the pandemic.
鈥淚t feels like the vague, professional out of office message isn鈥檛 necessary anymore,鈥 she said. 鈥淚 want my colleagues to know I鈥檓 taking time off because I鈥檓 feeling stretched thin juggling work and home responsibilities and need time to recharge.
Don Shortslef, senior practitioner for , said that in addition to work information 鈥 dates and contact information for a colleague who can help in the absence 鈥 showing your personality builds connections.
鈥淪haring why you are out of the office and being light-hearted humanizes you,鈥 Shortslef said. 鈥淪omeone might see you鈥檙e at a beach they also love going to. That opens up an avenue of discussion and relationship building that wouldn鈥檛 have existed otherwise.鈥
As you in the coming months, take inspiration from a few colleagues鈥 automatic responses.
Gary Bennett
Vice Provost for Undergraduate Education and Bishop-MacDermott Family Professor of Psychology & Neuroscience, Global Health, and Medicine
Gary Bennett had an adventurous summer vacation.
鈥淟et鈥檚 face it 鈥 I won鈥檛 be traveling far this year,鈥 he wrote in his out of office email message in July.
Instead, after 鈥渟ecuring the computer and my mobile devices,鈥 Bennett shared that he would be climbing stairs in his home, walking to the living room and napping to sounds of a sprinkler.
Bennett鈥檚 personality-packed away messages have been a staple of his time off routine for the past two to three years.
鈥淚n the old days, writing my out of office messages was a dreaded act because I thought they were totally useless,鈥 Bennett said. 鈥淭he instant you see an out of office message, you generally delete them. So, I started experimenting and writing them with more detail.鈥
Bennett鈥檚 automatic responses typically start with a humorous greeting such as 鈥淚f I鈥檓 lucky, I鈥檒l even break ground on that all carbohydrate diet book (鈥淪paghetti Slim鈥) I鈥檝e been planning.鈥 He then provides an interesting detail about the health and well-being benefits of taking time off.
The out of office email announcing his past summer vacation included a link to showing that each vacation is associated with a 25 percent reduction in the risk of metabolic syndrome, conditions that increase the risk of heart disease, diabetes and stroke. Bennett also noted that found how the heart rate decreases as vacation gets closer. 鈥淭hat鈥檚 why I鈥檝e been so chill lately,鈥 he jokingly added.
Some of Bennett鈥檚 out of office messages get passed on to others.
鈥淭hat excites me because I want people to take time away from work to relax and recuperate,鈥 he said. 鈥淭ime off puts us at our best when we come back to work.鈥
Heather Lowe
Director of Communications and Employee Experience, 老牛影视 Health System
Heather Lowe鈥檚 out of office message is short but carries big meaning because she is passionate about self-care:
鈥淚鈥檓 currently taking a day to relax and recharge,鈥 she wrote in a recent automatic response.
Lowe always ends a message by sharing that she looks forward to responding when she returns to work to make it clear that she will not reply to email while out of the office.
鈥淚 see the message as an opportunity to take a stand that we should take care of ourselves,鈥 she said. 鈥淲hen we push ourselves too hard without a break, that鈥檚 when we get stressed and burn out.鈥
Lowe spends days off walking her beagle Truly on local trails, gardening or, when not in a pandemic, traveling to countries. She has visited six of seven continents and plans to travel to Antarctica next year.
鈥淚n order to do our best work, we have to be whole people,鈥 Lowe said. 鈥淲hen we spend time with friends and family, get outside, read books and travel, we鈥檙e better for it, and our work lives benefit too. I鈥檇 love to change the culture that we should always be available. We can鈥檛 do our best work if we鈥檙e not caring for ourselves.鈥
Rebecca Vidra
Senior Lecturer of Environmental Science and Policy and Director of the Duke Environmental Leadership Program
Some days, Rebecca Vidra is balancing work while helping her three children, ages 5, 14 and 16, navigate kindergarten and high school from home.
鈥淚 will probably answer your email promptly,鈥 she wrote in an automatic response in September. 鈥淏ut it may get lost in the wilds of my inbox, or I may answer it while monitoring my 5 year old's attempts to convince her iPad to cooperate 鈥︹
Vidra shares work-life activities at home that may cause a delayed response, but she also lets colleagues and students know she is available on Zoom or by phone to talk.
鈥淭here鈥檚 an understanding that we鈥檙e all balancing a lot right now, but you don鈥檛 know what that necessarily looks like for each person,鈥 Vidra said. 鈥淵our kids are at home? Do you have a sick parent? I want to be honest without complaining about it. I鈥檓 still available. It may just take a call now when it used to take an email.鈥
We鈥檇 love to know your fun and unique out of office messages. Share them by commenting in the Facebook post below:
Got something you would like for us to cover? Send ideas, shout-outs and photographs through or write working@duke.edu.